Advaith Motors Private Limited, operating as Advaith Hyundai, an authorized Hyundai dealer, respects your privacy and is committed to protecting the personal information you share with us through our website, digital platforms, showrooms, service centers, call centers, WhatsApp, SMS, email, online forms, advertisements, and other customer touch-points.

This Privacy Policy explains how we collect, use, store, share, protect, and process your personal information when you visit or interact with www.advaithhyundai.com or use our sales, service, insurance, used car, test drive, booking, enquiry, feedback, or customer support services.

By using our website or submitting your information through our forms or communication channels, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information from you:

Personal Information

• Name
• Mobile number
• Email address
• Address or city
• Date of birth, where applicable
• Profession or occupation, where voluntarily provided
• Preferred showroom or service location

Vehicle-Related Information

• Vehicle model and variant
• Vehicle registration number
• VIN/chassis number
• Date of purchase
• Ownership details
• Service history
• Insurance renewal details
• Mileage/kilometer reading
• Exchange or used car details

Enquiry and Service Information

• Test drive request details
• Sales enquiry details
• Price quote requests
• Service booking requests
• Insurance renewal requests
• Extended warranty requests
• Feedback, complaints, or support requests

Technical and Website Usage Information

• IP address
• Browser type
• Device type
• Pages visited
• Time spent on website
• Cookies and similar tracking technologies
• Source of visit, such as Google, Meta, WhatsApp, or other referral platforms

2. How We Collect Information

We may collect information when you:

• Fill out enquiry, test drive, service booking, price quote, contact, feedback, insurance, exchange, or used car forms
• Call our sales, service, or customer support numbers
• Interact with us through WhatsApp, SMS, email, social media, or advertisements
• Visit our showrooms or service centers
• Participate in offers, campaigns, surveys, contests, or events
• Browse our website or interact with online advertisements
• Share your details with our sales, service, insurance, customer care, or CRM teams

3. Purpose of Using Your Information

We may use your information for the following purposes:

• To respond to your enquiry or request
• To schedule test drives, service bookings, or appointments
• To provide price quotes, offers, model information, and vehicle availability
• To process vehicle sales, service, exchange, insurance, warranty, and related services
• To send service reminders, insurance renewal reminders, booking updates, payment updates, and delivery updates
• To contact you through phone calls, SMS, WhatsApp, email, or other communication channels
• To improve our website, customer service, marketing, CRM, and customer experience
• To send promotional offers, new product updates, campaigns, events, and dealer communications
• To conduct customer satisfaction surveys, feedback collection, and service quality checks
• To comply with legal, regulatory, audit, taxation, warranty, and manufacturer requirements
• To prevent fraud, misuse, spam, unauthorized access, or security incidents

4. Consent

Where required by applicable law, we will collect and process your personal data based on your consent. By voluntarily submitting your details through our website, call center, WhatsApp, email, showroom, service center, or advertisement forms, you consent to the collection and processing of your personal information for the purposes mentioned in this Privacy Policy.

You may withdraw your consent for marketing communications at any time by contacting us using the details provided in this policy. However, withdrawal of consent may affect our ability to provide certain services, updates, reminders, or support.

5. Sharing of Information

We may share your information with the following parties, only as required for business, service, legal, or operational purposes:

• Hyundai Motor India Limited and its authorized systems
• Our branches, showrooms, and service centers
• CRM, call center, cloud telephony, WhatsApp, SMS, and email service providers
• Website, advertising, analytics, and digital marketing partners
• Insurance, finance, warranty, and exchange partners, where applicable
• Logistics, delivery, documentation, and operational service providers
• Government, regulatory, legal, or law enforcement authorities, where required by law
• Auditors, consultants, legal advisors, and professional service providers

We do not sell your personal information to third parties.

6. Marketing Communications

We may contact you through phone calls, SMS, WhatsApp, email, social media, or other digital channels to share information about:

• Hyundai vehicles
• Test drive opportunities
• Offers and campaigns
• Service reminders
• Insurance renewal
• Exchange offers
• Used car offers
• Customer events
• Feedback and satisfaction surveys

You may opt out of promotional communications by contacting us. However, we may still send important transactional or service-related messages where necessary.

7. Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to improve your browsing experience, understand website performance, measure advertisement effectiveness, and personalize content.

These technologies may collect information such as browser type, device type, pages visited, time spent on the website, and referral source.

You can control or disable cookies through your browser settings. However, disabling cookies may affect certain website features or user experience.

8. Data Security

We take reasonable technical, administrative, and organizational measures to protect your personal information from unauthorized access, misuse, loss, alteration, disclosure, or destruction.

However, no method of online transmission or electronic storage is completely secure. While we make reasonable efforts to protect your information, we cannot guarantee absolute security.

9. Data Retention

We retain your personal information only for as long as necessary for the purposes mentioned in this policy, including sales, service, warranty, insurance, customer support, legal, accounting, tax, audit, manufacturer, and regulatory requirements.

When personal information is no longer required, we may securely delete, anonymize, or archive it as per applicable business and legal requirements.

10. Your Rights

Subject to applicable law, you may have the right to:

• Access information about your personal data processed by us
• Request correction or updating of inaccurate or incomplete information
• Request deletion or erasure of personal data, where applicable
• Withdraw consent for certain processing activities
• Raise a grievance regarding processing of your personal information
• Nominate another person to exercise your rights, where permitted by law

To exercise these rights, please contact us using the details mentioned in the “Contact Us / Grievance Officer” section below.

11. Children's Privacy

Our website and services are intended for general customers and are not directed specifically at children. We do not knowingly collect personal information from children without appropriate consent from a parent or lawful guardian, where required by applicable law.

12. Third-Party Links

Our website may contain links to third-party websites, including Hyundai, finance, insurance, social media, payment, map, or other external platforms.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend that you read the privacy policies of those websites before sharing any personal information.

13. Data Transfers

Your information may be processed or stored using systems, servers, CRM tools, communication platforms, or service providers located in India or outside India, subject to applicable law and reasonable safeguards.

14. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, legal requirements, or data processing practices.

Any changes will be posted on this page with an updated “Last Updated” date. Continued use of our website or services after such changes means you accept the updated Privacy Policy.

15. Contact Us / Grievance Officer

For any questions, corrections, consent withdrawal, privacy-related requests, or grievances, you may contact:

Advaith Motors Private Limited
Advaith Hyundai
#32, Residency Road, Bengaluru – 560025, Karnataka, India
Sales: +91 9731097310
Service: +91 9902099944
Email: [email protected]

Grievance Officer: Harish
Grievance Email: [email protected]
Phone: +91 9902099954

We will make reasonable efforts to respond to your request within the timelines required under applicable law.